What is a major benefit of in-house training provided by senior staff members?

In-house training provided by senior staff members is particularly beneficial because it ensures greater consistency with company policies. Senior staff, who are often well-versed in the organization’s standards, procedures, and culture, can deliver training that aligns closely with the company's objectives and values. This consistency is crucial in ensuring that all employees receive uniform training that reflects the company's approach and ethos, which can enhance compliance and coherence across different teams.

Companies benefit from a common understanding of policies and practices when training is conducted internally. This internal perspective helps to reduce variances in how information is applied or understood by different employees, ultimately leading to improved performance and adherence to both policies and service standards.

While the other options may have some merit in different contexts—such as reduced training costs from utilizing existing staff or incorporating varied training methods—the main advantage in this scenario revolves around reinforcing and aligning the workforce with existing company protocols through the insights and experience of senior staff.